Hansel Serrao
Systems Trainer
Business, Quality, Safety & Environment Systems Implementer
Systems Auditor
Software Project Manager
SharePoint, Power Apps, Power BI Developer
About Me
Trainer, Business Systems Implementer, Auditor, Project Manager
Who Am I?
Business Systems Executive & Consultant with over 20 years’ experience in developing, training, auditing & improving quality. safety & environment management systems, business processes and software applications.
My objective is to help organisations achieve their goals using:
- Processes, Audits & I.T. Systems that are a joy to use.
- Training that is meaningful and engaging.
- Age 53
- Residence Melbourne, Australia
- Address 145 Mount Dandenong Road Ringwood East
- e-mail mail@gpsrproductsafety.com
- Phone 0403845685
Competencies
Leadership
Led teams (from 2 to 15 members) in management & executive roles across the business systems and technology domains.
SharePoint, Power Apps and Power Automate
Development of cost-effective solutions.
Business Processes & IT Systems
ISO 9001, TS 16949, ISO 45001, ISO 14001 – business process documentation (mapping with flowcharts, swimlanes, BPMN), process improvement, training & internal auditing. Working knowledge of ISO 50001 and ISO 31000. Identification and delivery of digital tools to support processes.
Business Intelligence
Identification of effective KPIs and development of management dashboards on the Power BI platform.
Instructional Design & Training
Development & delivery of training (including e-learning) that is meaningful & memorable.
Strategy & Innovation Management
Application of strategy creation and execution tools, idea management & innovation frameworks.
Project Management
For Software projects, using scrum / agile and including related business analysis & testing.
Product & Process Management
Application of lean methodologies and good engineering frameworks for product and process design, development & compliance.
Resume
20+ Years of Experience
Education
1994
B.E. (Production Engineering)
University of Mumbai / Bombay1996
Lead Auditor Quality Management Systems - ISO9001
Lloyds Register – U.K.2012
Certified Balanced Scorecard Professional
George Washington University2017
E-Learning Gamification with Storyline and Articulate Storyline 360
2021
Graphic Design - Principles + Practices for great User Interface Design
2023
Cisco Networking Basics
Cisco2023
Components of Effective Learning
Michael Allen2023
Designing the Learner’s Journey
Michael Allen2023
Instructional Design Essentials
Joe Pulichino2023
How to Create an Online Course
The University of Edinburgh2024
How to Implement ISO 14001:2015 in your Organisation
David Inman, FRICS CEnv2024
ISO 45001 Occupational Health and Safety
HSEBox2025
How to Implement ISO 50001:2018 in your Organisation
David Inman, FRICS CEnvExperience
2018 to Current
Principal Consultant
Practical Processes – Management Systems Consultancy2012 to 2018
Global Business Systems Manager
ANCA Pty Ltd - A Global Design, Manufacturing & Technology Driven Company2003 to 2011
Group Quality Systems Manager
Futuris Automotive - A Global Design & Manufacturing Tier 1 Automotive Company (supplier to Ford, Holden, Toyota)1999 to 2003
Principal Consultant for ISO 9001
G.S. Savnal & Associates - A Management Systems Consulting Company1996 to 1999
Quality & Information Systems Manager
Skip Plastics Ltd – An Injection Moulding ManufacturerSkills
Management Systems
ISO 9001, TS 16949, ISO 14001, ISO 45001
ISO 31000
ISO 50001
Business Process Design, Mapping (BPMN), Improvement (Lean)
Documentation Development and Control
Internal Systems Auditing
Lean / Toyota Production Systems
Instructional Design & Training
Design and development of training courses including e-learning
Development of training documentation and videos.
Project Management
Agile / Sprint Project Management
Waterfall Project Management
I.T.
Basic Networking
SharePoint and Office 365 Management
Power Apps
Power Automate
Power BI
Best Practice Implementation
Strategy Planning & Execution
Idea and Innovation Management
New Product Development
Stage Gate Management
Product & Process Engineering Systems including Requirements, FMEAs, & Testing management.
Organisations I’ve Served
As an Employee or as a Contractor / Consultant
